Frequently Asked Questions

Who can apply for a trade account?

Anyone that has a business and is UK based, we will supply to. Acceptance, will depend on the vetting process

How do I apply for a trade account?

On the front page of the website, click on trade account, them complete the questions, your application will then be processed by our team

What are the benefits of a trade account?

  1. Everything on our website is in stock, unless otherwise stated
  2. Low MOQs
  3. Low minimum order quantity
  4. Fast turn around

Is there a minimum order requirement?

Yes, we do keep this as low as we can, although this might change from time to time

Do you offer bulk discounts?

No, we keep our prices low, so we feel there is no need to offer bulk discounts

Can I place orders online?

Yes, you can place your order online, although we will also accept orders via email. Ordering online will provide you with the information if the item is in stock

What payment methods do you accept?

We accept all major credit cards and bank transfer

Do you offer credit terms?

No sorry we decided not to, as low order values, we want to despatch your order as quickly as we can

How long does delivery take?

We can turn around all orders within 1 working day, deliveries usually take 1-2 days, depending on the size of the order. Large deliveries may take longer to arrive

Can I track my order?

With all orders placed you will be provided with a tracking number so yes you can track your order

What is your returns policy?

Please see Terms & Conditions with regards to returns

Do you ship internationally?

We cannot accept international orders via our website, for any international enquiries, please email us and we will get back to you

Can I get product samples?

If you would like us to visit you we can bring samples for your perusal, or should you wish to visit our showroom, we have on display a large selection of our range

Who do I contact for support?

For any support, please send a message via the contact form on our website